Privacy Policy

1. Personal Information We Collect

 

1.1 Information You Provide

• Full name

• Email address

• Mobile number

• Delivery address (if applicable)

• Account details (if you register on our website)

• Order details and messages you submit through forms or checkout

• Payment details are processed by authorized third-party payment providers; we do not store complete payment credentials.

 

1.2 Information Collected Automatically

• IP address

• Browser type and device information

• Website usage data (pages visited, time spent, features used)

• Cookies and similar tracking technologies

 

1.3 Information from Third Parties
We may receive limited information from:

• Delivery partners/couriers (for fulfillment updates)

• Payment partners (for payment confirmation)

• Social media platforms when you interact with our official accounts

 

 

2. How We Use Your Personal Information

We may use your information to:

• Process and fulfill orders (pickup or delivery)

• Communicate regarding transactions, updates, or support requests

• Manage your account (if applicable)

• Verify payments and prevent fraudulent activity

• Improve our website, services, and customer experience

• Send promotions or announcements (only if you consent)

• Comply with legal obligations

 

 

3. Legal Basis for Processing

We process Personal Information based on:

• Your consent

• Necessity for contract performance (e.g., order fulfillment)

• Legitimate interests (e.g., business operations and service improvement)

• Compliance with legal requirements

 

 

4. Sharing and Disclosure of Personal Information

 

4.1 Service Providers
We may share information with trusted third-party partners who perform services on our behalf, such as:

• Payment processors

• Delivery partners/couriers

• Website hosting and analytics providers

• Customer support platforms

These providers are required to protect your information and use it only for authorized purposes.

 

4.2 Legal and Regulatory Authorities
We may disclose information when required by law or when necessary to protect our rights, business, or users.

 

4.3 Business Transactions
In the event of a merger, acquisition, restructuring, or transfer of assets, your Personal Information may be transferred while remaining subject to appropriate protection.

 

 

5. Cookies and Tracking Technologies

We use cookies to enable website functionality, remember preferences, and analyze website performance. You may modify your browser settings to block cookies, but some site features may not work properly.

 

 

6. Protecting Your Personal Information

We implement reasonable administrative, physical, and technical safeguards to protect your Personal Information from loss, unauthorized access, disclosure, alteration, or misuse. While we strive to protect your data, no transmission method is completely secure.

 

 

7. Retention of Personal Information

We retain Personal Information only as long as necessary to fulfill the purposes in this Policy and comply with legal requirements. After the retention period, we securely delete or anonymize the information.

 

 

8. Your Rights Under the Data Privacy Act

You have the right to be informed, access, rectification, erasure/blocking, object, data portability, and to file a complaint with the National Privacy Commission. To exercise your rights, contact us using the details below.

 

 

9. Third-Party Websites

Our website may contain links to external websites. These sites have their own privacy policies, and we are not responsible for their practices.

 

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services means you accept the updated Policy.

 

Contact Information

If you have questions or requests regarding this Privacy Policy, contact us at:
Email: nekopi.coffeeandtea@gmail.com
Phone: (+63) 954 436 8142
Instagram: @nekopi.coffee
Facebook: Nekopi Coffee Shop