Return & Refund Policy

1. What to Include in Your Request

Please provide the following information:

• Full Name

• Mobile Number

• Order Number / Order Confirmation Email

• Reason for return/refund (e.g., damaged item, wrong item, missing item)

• Clear photos/videos of the item received, including any visible damage (if applicable)

 

2. Review & Processing

Once we receive your request, our team will review it and respond within 48 hours (Mon–Fri) to confirm if you are eligible for a replacement or refund.

 

3. Beverage Orders (Hot/Iced Drinks)

Because drinks are prepared fresh, we do not accept returns or exchanges for change of mind.

However, we may offer a replacement or refund if reported within 24 hours of receiving your order for any of the following reasons:

• Wrong item received

• Missing item

• Spilled/damaged during delivery (with photo evidence)

 

4. Merchandise Orders

We accept return/refund requests for merchandise within 7 days after receipt for defective, damaged, or incorrect items only.

Important: Customized/Personalized merchandise (e.g., items with submitted name/photo) is non-refundable unless it arrived defective or incorrect.

Approved refunds will be processed within 5–7 business days and returned to the original payment method.

 

5. Return & Replacement

Replacements may be requested for the following reasons:

• You received the wrong item

• Your item was damaged in transit

• Your item has a product defect (for merchandise)

Items cannot be exchanged for other items unless the original order is unavailable.

 

6. Shipping for Returns/Exchanges (Merchandise Only)

We will cover return shipping for defective or incorrect merchandise once the request is approved.

• Metro Manila: We may arrange rider pickup (depending on availability).

• Outside Metro Manila: Customer may ship the item back via courier. (We will provide instructions once approved.)

 

7. Refund Method

Refunds will be issued through the original payment method. Shipping/handling fees are non-refundable unless the issue is due to an incorrect or defective item.