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Frequently asked questions
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and online payment platforms such as PayPal.
Do you accept cash on delivery?
Yes, we accept cash on delivery for orders within our local delivery area. Please select the cash on delivery option at checkout.
Can I change my payment method to cash on delivery after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method at checkout.
Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We use secure encryption technology to protect your personal and payment information.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, you can change your delivery address by contacting our customer service. Once the order is shipped, we cannot change the delivery address.
Are there any additional charges for cash on delivery?
No, there are no additional charges for cash on delivery. You will only need to pay the total amount of your order upon delivery.
Can I add a gift message to my order?
Yes, you can add a gift message to your order during the checkout process. Simply select the 'Add a gift message' option and enter your message.
Is there an additional cost for product personalization?
Yes, there may be an additional cost for product personalization depending on the type and extent of customization. The additional cost will be displayed during the personalization process.
How can I personalize my order?
You can personalize your order by selecting the 'Personalize' option during the checkout process. Follow the prompts to add your customizations.
Can I change my personalization after placing an order?
If your order has not yet been processed, you can change your personalization by contacting our customer service. Once the order is processed, we cannot make changes to the personalization.
What is product personalization?
Product personalization allows you to customize your order to your preferences. This can include adding a personal message, choosing specific ingredients, or selecting a unique design.
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